Help & FAQ

We aim to ensure that all of our customers are 100% satisfied with every purchase, however if there are any issues, we strive to resolve them in a timely manner so no customer is left unsatisfied. Please see our FAQ for commonly asked questions, and if that doesn't solve your problem feel free to contact us using our form and we will do our best to respond with an actionable solution.

FAQ

• My order hasnt arrived yet - what do I do? We aim to ship orders within 2 working days. We use Royal Mail Tracked 48h which is estimated at 2 working days, although this is an estimate not a guarantee. If you still not have recieved your order within 7 working days please contact us using our form available quoting your order reference number.
• My order has arrived damaged We use fully tracked postal services to ensure safe, prompt postage. In the unfortunate event that your order does not arrive in amazing condition, please contact us so we can reach a solution.
• I am having technical issues with the website We are currently still in the process of updating and improving our website, which may cause occasional problems. If our site is not running correctly, we advise checking back after 24 hours.
• Do you ship to my country? We currently only ship to Mainland UK however we aim to begin international shipping in the future!